Staff Technical Program Manager, CX Agent Experience

???? Description

• Own program management framework for Agent Cockpit (roadmap, intake, prioritization).
• Coordinate dependencies and migrations; translate upstream changes into plans.
• Lead launch readiness, security reviews, and production approvals.
• Partner with Engineering on reliability, observability, and performance.
• Align across Engineering, Product, Security, Payments, Compliance, CX.
• Support agent enablement with access patterns and runbooks.

???? Requirements

• 8+ years in technical program management, leading complex internal-tool programs.
• Experience coordinating API migrations and dependency management across teams.
• Drive security reviews, launch readiness, and production risk (capacity, observability, performance).
• Experience in regulated/compliance-heavy environments with internal users.
• Experience with Agile/Lean delivery, backlog mgmt, and PRDs.
• Uses AI responsibly with human oversight to improve workflow efficiency.

???? Benefits

• Equal Opportunity Employer.
• Accommodations available; email [email protected].
• Screen reader support available.
• Data privacy & arbitration notices.
• AI disclosures: AI-assisted screening pilots.

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