Senior Customer Success Manager

???? Description

• Drive success for large, high-growth customers on the Postscript platform.
• Build trusted relationships and strategic guidance for growth.
• Collaborate with Sales, Product, and Support to share insights.
• Help customers adopt features and realize ROI from product.
• This is a fully remote role, US or Canada-based.
• Identify opportunities for upsell and renewals with customers.

???? Requirements

• 4+ years in SaaS CS or account management.
• 1+ year of sales experience preferred.
• Strong technical aptitude; comfortable with AI-powered tools.
• Deep knowledge of ecommerce, marketing strategies, and trends.
• Curious, proactive, and able to simplify complex problems.
• Excellent written and verbal communication.

???? Benefits

• Fully remote work culture; work from anywhere.
• High-growth startup with career growth opportunities.
• Fun, collaborative team passionate about ecommerce.
• Flexible paid time off to recharge and rest.
• Comprehensive health, dental, and vision insurance.

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