Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting to fill the position below:
Job Position: Reliance Care Officer
Job Location: Lagos
Description
- We are seeking dynamic and ambitious self-starters to join our team as a Reliance Care Officer.
- In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy and a solution-driven mindset.
- You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
Responsibilities
As a Reliance Care Officer, you will do the following:
- Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone.
- Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system
- Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services
Requirements
- Bachelor's Degree or HND in any discipline
- Must have completed NYSC or have a valid exemption letter
- Basic proficiency in Microsoft Office tools.
- Willingness to work on shifts, including weekends.
- Excellent interpersonal, written, and verbal communication skills.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments
- A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage
Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:
- Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
- Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
- Unlimited Leave Take the time you need when you need it—no limits, no questions
- Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
- Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity
- Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
- Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.
