Begi Clean Limited is a professional cleaning and facility support company committed to delivering high-quality, reliable, and efficient cleaning solutions to corporate organizations, institutions, and commercial clients.
We are recruiting to fill the position below:
Job Position: Operations & Client Relationship Officer
Job Location: Lawanson, Lagos
Employment Type: Full-time
About the Role
- We are seeking a proactive and detail-oriented Operations and Client Satisfaction Officer to oversee daily operational activities while ensuring an excellent client experience.
- The ideal candidate will bridge the gap between internal processes and client needs, resolving issues promptly and help improve service delivery.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of client accounts, handling day-to-day queries, service requests, and escalations.
- Conduct regular site visits and quality checks across assigned locations, working alongside the QCO team to confirm service standards are met.
- Track and follow up on open issues (PPE gaps, equipment needs, staffing shortfalls) until resolved, escalating to Operations/HR where needed.
- Coordinate with site supervisors and cleaning staff to ensure schedules, staffing levels, and consumables are in order.
- Prepare client-facing service reports and internal status updates on site performance.
- Support contract renewal conversations by flagging service issues, client satisfaction signals, and scope changes ahead of renewal windows.
- Liaise with sub-contractors (e.g., specialist restoration vendors) on scoped projects at client sites, tracking deliverables and timelines.
Minimum Requirements
- HND / B.Sc in Estate Management, Facility Management, Business Administration, or any related field.
- Minimum of 2 years of experience in operations, facility management, or client relationship roles.
- Strong communication, interpersonal, and conflict-resolution skills.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with CRM or facility management software is an advantage.
- Ability to work under pressure and manage competing priorities.
- High attention to detail and a proactive, solutions-oriented mindset.
Salary
N180,000 – N200,000 monthly.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using "Operations & Client Relationship Officer" as the subject of the email.
