Contact Centre Agent Job

Kennedia Consulting is an integrated advisory and professional services firm focused on helping organizations build strong people systems, make confident business decisions, and operate efficiently at scale.

We are recruiting to fill the position below:

Job Position: Contact Centre Agent

Job Location: Oniru, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a customer-focused Contact Centre Agent to manage customer interactions, resolve inquiries, and deliver excellent service across all communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls
• Provide accurate information on products and services
• Resolve complaints and escalate when necessary
• Maintain proper records of customer interactions
• Follow up to ensure customer satisfaction
• Meet assigned service and performance targets

Requirements

• BSc (Minimum of 2:2)
• Maximum age: 26 years
• Strong communication and interpersonal skills
• Good problem-solving ability
• Ability to work in a fast-paced environment
• Basic computer proficiency.

Salary
N101,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Contact Centre Agent" as the subject of the email.