Contact Centre Agent Job

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

Job Location: Oshodi, Lagos
Employment Type: Full-time

Job Duties/ Responsibilities/ Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers..
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Working Hours:

• You are required to work, on a shift system, Monday to Saturday and must clock in a total of Forty (40) working hours weekly.

Requirements

• Candidates should possess a Bachelor's Degree, HND, OND qualification with 1 - 2 years of work experience.

Salary
N75,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.