HR Shared Services Manager

We are recruiting to fill the position below:

Job Title: HR Shared Services Manager

Location: Lagos
Job type: Full-time
Workplace Type: Onsite
Reports to: Group Head, Human Resources

Job Summary

• The HR Shared Services Manager leads the HR Shared Services function to deliver accurate, efficient, and compliant HR operations across the organisation.
• The role ensures strong service delivery, reliable HR data, and effective management of compensation, rewards, and benefits programs, while driving process improvements, compliance, and a high-performing shared services team.

Responsibilities
HR Operations & Service Delivery:

• Act as escalation point for complex operational HR issues.
• Establish and maintain clear service standards, SLAs, and turnaround times for HR services.
• Lead end-to-end HR shared services including employee records management, contracts, confirmations, leave administration, exits, and HR documentation.

Compensation & Benefits:

• Provides subject-matter expertise on compensation and benefits, including job grading, salary structures, benefits administration, and cost management.
• Uses compensation and benefits data to support budgeting, forecasting, and people-related decision-making.
• Partners with stakeholders to manage benefits programmes, support renewals and negotiations, and ensure cost efficiency and compliance.

Data Management, Reporting & Insights:

• Produce regular HR reports and dashboards to support leadership decision-making.
• Strengthen data discipline and standardisation across the HR function.
• Own the accuracy, integrity, and governance of HR data across systems and trackers.

Compliance & Risk Management:

• Support internal and external audits related to HR processes.
• Maintain accurate employee files and statutory documentation.
• Ensure compliance with labour laws, internal policies, and audit requirements.

Process Improvement & Automation:

• Identify opportunities for automation, digitisation, and efficiency gains.
• Review, standardise, and continuously improve HR shared services processes.
• Partner with IT and vendors on HR systems and tools.

Stakeholder & Service Management:

• Drive a strong customer-service mindset within the team.
• Partner with HR Business Partners, Facilities, Talent Management and Finance to ensure seamless service delivery.
• Manage employee and manager expectations on HR processes and timelines.

Team Leadership & Capability Building:

• Lead, coach, and develop the HR Shared Services team.
• Set clear goals, performance measures, and accountability.
• Build depth, structure, and resilience within the team.

Requirements
Educational Qualification & Experience:

• Strong experience managing HR data, reporting, and compliance in a medium to large organisation.
• 8 - 10 years’ HR experience, with at least 3 years in HR operations or shared services leadership.
• Bachelor’s Degree in Human Resources, Business Administration, or related field.

Must have skills:

• Expertise in compensation, rewards, and benefits programs.
• Knowledge of labour laws, policies, and compliance requirements.
• Excellent HR data management and reporting capabilities.
• Effective stakeholder management and relationship-building.
• Strong HR operations and process management skills.
• Strategic thinking with process improvement and problem-solving skills.
• High attention to detail in documentation, payroll, and benefits administration.
• Team leadership and people development skills.

Skills & Competencies:

• Strong HR operations and process management skills.
• Effective stakeholder management and relationship-building.
• Excellent HR data management and reporting capabilities.
• Team leadership and people development skills.
• High attention to detail in documentation, payroll, and benefits administration.
• Expertise in compensation, rewards, and benefits programs.
• Knowledge of labour laws, policies, and compliance requirements.
• Strategic thinking with process improvement and problem-solving skills.

Professional Certification (Preferred):

• SHRM-CP / SHRM-SCP, CIPM, or equivalent.

Key Success Measures:

• High stakeholder satisfaction across employees, line managers, and leadership.
• A high-performing, motivated, and capable HR Shared Services team.
• Reliable HR data and reporting that informs leadership decisions.
• Continuous improvement in HR processes, automation, and service efficiency.
• Effective management of compensation, rewards, and benefits programs, ensuring competitiveness and cost efficiency.
• Accurate, timely, and compliant HR service delivery across all shared services functions.
• HRIS and digital tools are effectively utilized to improve service delivery and reporting.
• Reduced operational risk, errors, and audit findings.