Field Verification

We are recruiting to fill the position below:

Job Title: Field Recovery / Verification Officer

Location: Kano

About the Role

• Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.
• As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.

Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:

• Track payments by diligently following up on pending promises and ensuring timely resolution.
• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.

Requirements
To excel in this role, you should meet the following criteria:

• Proficiency in Microsoft Excel.
• Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
• High self-motivation with strong interpersonal skills.
• Strong analytical and problem-solving skills.
• University Degree in any related field.
• Excellent verbal and written communication skills.

Benefits

• Pension Plan
• Performance Bonus
• Private Health Insurance
• Training & Development