Head, Service Support

We are recruiting to fill the position below:

Job Title: Head, Service Support

Location: Lagos
Job Type: Full Time

Job Purpose

• To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.

Key Responsibilities

• Develop support processes and operating procedures.
• Ensure compliance with service level agreements.
• Drive customer satisfaction and service excellence.
• Manage service request fulfilment.
• Lead service desk and user support operations.

Requirements
Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience:

• Minimum of 7 years' relevant experience, with at least 2 years in a supervisory capacity.

Certifications:

• HDI Support Centre Certification
• ITIL Foundation/Intermediate