Head, Payment Services Job

Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.

Job Summary

• We are seeking a results-driven and strategic professional to lead our Payment Services Department. The ideal candidate will be responsible for sourcing, collating and high-level evaluation of product concepts and requirements.
• To grow and acquire customer base (merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business) base and grow transaction counts and volume from time to time.
• Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.
• This role requires strong business development expertise, leadership capability, and a deep understanding of the digital payments and e-commerce ecosystem.

Key Responsibilities
Merchant Services:

• Drive income generation and deposit mobilization through innovative initiatives.
• Lead merchant acquisition and onboarding, including identification and onboarding of billers and strategic partners.
• Develop and manage client relationships to win new businesses and grow existing portfolios.
• Ensure efficient deployment and maintenance of POS terminals, including reporting on revenue performance.
• Design and implement strategies to increase product penetration and market share.
• Identify and evaluate new business opportunities across channels and sectors.
• Train relationship teams and merchants on electronic payment solutions.
• Provide insights and guidance on sales lead quality and market performance.
• Collaborate with internal teams (Settlement, IT, Clearing, etc.) to ensure seamless operations.
• Develop and execute marketing strategies and operational plans to achieve revenue growth targets.
• Maintain strong relationships with key clients and stakeholders, setting and monitoring performance targets.
• Manage third-party vendors, including TPPs and PTSPs, to ensure optimal service delivery.
• Conduct industry research and market analysis to identify growth opportunities.
• Stay updated on digital financial services trends, competitor activities, and customer expectations.

E-Commerce:

• Develop and drive strategies to acquire and grow merchants on the bank’s e-commerce platforms.
• Create innovative digital solutions tailored to market needs.
• Grow client wallet share through effective relationship management.
• Lead online marketing initiatives and digital campaigns.
• Oversee user experience (UX), including site navigation, content, and campaigns.
• Develop engaging content for web, social media, and digital platforms.
• Ensure proper design, development, and testing of online solutions.
• Analyze e-commerce performance, traffic, and campaign effectiveness.
• Develop strategies leveraging sales insights and emerging trends to boost online revenue.
• Optimize digital platforms to transform social media channels into revenue-generating platforms.

Process, Control & Operations:

• Ensure effective use of internal control systems to minimize operational risks and losses.

Leadership:

• Lead and motivate the team to achieve consistent profitability and KPIs.
• Conduct regular performance and productivity reviews.
• Build and sustain a strong talent pipeline.
• Align team execution with the bank’s digital transformation strategy.

Relationship Management:

• Drive customer service excellence across all touchpoints.
• Foster a customer-centric culture leveraging technology.
• Ensure high levels of customer satisfaction, measured through feedback and surveys.

Governance & Compliance:

• Maintain strong awareness of the regulatory environment and ensure compliance.
• Deliver effective governance and engage regulators in a transparent and cooperative manner.

Requirement

• Minimum of 10 years of post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position as the subject of the email.