Front Desk Officer (Hotel) Job

Teestone Hotels & Apartments is recruiting suitable and experienced candidates to fill the position below:

Job Position: Front Desk Officer (Hotel)

Job Location: Ikeja, Lagos

Job Summary

• The Front Desk Officer is responsible for providing excellent customer service to guests, handling check-ins and check-outs, and ensuring a smooth and pleasant stay experience.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest reservations, bookings, and cancellations.
• Respond to guest inquiries, requests, and complaints promptly.
• Maintain accurate records of guest information and room availability.
• Answer phone calls and direct them appropriately.
• Coordinate with housekeeping and maintenance for room readiness.
• Process payments and issue receipts.
• Ensure the front desk area is clean, organized, and professional at all times.

Requirements

• Minimum of HND / B.Sc. in any related field.
• Proven experience in customer service or hospitality is an added advantage.
• Good communication and interpersonal skills.
• Basic computer knowledge (MS Word, Excel, booking systems).
• Professional appearance and attitude.
• Ability to multitask and work under pressure.
• -Proximity to work location.

Skills & Competencies:

• Excellent communication skills.
• Strong customer service orientation.
• Attention to detail.
• Problem-solving skills.
• Time management and organization.

Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using "Front Desk Officer" as the subject of the mail.