GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling.
We are recruiting to fill the position below:
Job Position: Customer Sales Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
- Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.
- Strive for first-call resolution to ensure customer satisfaction.
- Build and maintain positive relationships with customers through effective communication.
- Identify and assess customer needs to provide appropriate solutions.
- Collaborate with other departments to resolve complex issues and escalate problems when necessary.
- Record and document customer interactions, issues, and resolutions accurately.
- Stay informed about the company's logistics services, pricing, and policies.
- Provide detailed information about products and services to customers.
- Keep abreast of industry trends and updates.
- Adhere to established call center protocols, procedures, and standards.
- Follow up on customer inquiries promptly and ensure timely resolution.
- Collaborate with team members to achieve departmental goals.
- Gather and document customer feedback to contribute to continuous improvement.
- Share insights on customer preferences and common issues with the team.
- Utilize call center software and technology to efficiently manage customer interactions.
- Accurately enter and update customer information in the database.
- Meet and exceed individual and team performance targets.
- ?Regularly participate in training sessions to enhance skills and knowledge.
- Ensure business growth and profitability within assigned accounts.
Salary
N80,000 - N90,000 / month.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.
