Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.
We are recruiting to fill the position below:
Job Position: Customer Sales Representative
Job Location: Mabushi, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Customer Service Representative will serve as the first point of contact for customers, handling enquiries, resolving complaints, and providing accurate information about products and services.
- The role involves maintaining customer records, supporting service processes, and ensuring excellent customer experience while meeting organizational service standards.
Responsibilities
Customer Support & Service Delivery:
- Provide prompt and professional responses to customer enquiries via phone, email, or in person.
- Assist customers with product or service information and resolve issues efficiently.
Customer Records & Documentation:
- Maintain accurate and up-to-date customer records, service requests, and interaction logs in company systems.
- Ensure proper documentation and tracking of customer complaints and resolutions.
Complaint Resolution:
- Handle customer complaints calmly and professionally.
- Investigate issues, provide appropriate solutions, and escalate complex concerns when necessary.
Service Coordination:
- Coordinate with internal departments to resolve customer issues and ensure timely service delivery.
- Follow up with customers to ensure satisfaction and service completion.
Customer Communication:
- Provide clear information on company policies, procedures, and service timelines.
- Maintain positive relationships with customers to encourage loyalty and repeat business.
Data Management & Reporting:
- Maintain service records, customer feedback logs, and support documentation.
- Assist in preparing weekly or monthly reports on customer interactions and service performance.
Team Collaboration:
- Work closely with team members and other departments to improve service delivery.
- Participate in team meetings and contribute ideas for improving customer satisfaction.
Continuous Improvement:
- Stay updated on company products, services, and customer service best practices.
- Identify opportunities to enhance customer experience and service processes.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Previous experience as a Customer Service Representative, Front Desk Officer, or Customer Support Officer is an advantage.
- Knowledge of customer service principles and relationship management is desirable.
Relevant Skills:
- Customer service & client support
- Complaint handling & conflict resolution
- Excellent communication & interpersonal skills
- Active listening and empathy
- Problem-solving abilities
- Strong organizational and multitasking skills
- Attention to detail and accurate record keeping
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management and ability to meet deadlines
- Teamwork and ability to work independently.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.
