GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling.
We are recruiting to fill the position below:
Job Position: Customer Sales Assistant (NYSC)
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- ??????GWX Logistics Limited is seeking a proactive and customer-focused Customer Service Assistant to support daily customer interactions and ensure a seamless service experience across our operations.
- In this role, you will manage inbound and outbound communications, resolve customer inquiries efficiently, and strive for first-contact resolution. You will build strong customer relationships, provide accurate information about our services, and maintain detailed records of all interactions.
- You will also follow up on inquiries, collaborate with team members to meet service goals, and share customer feedback to support continuous improvement. This role is ideal for a detail-oriented professional with strong communication skills and experience in fast-paced, service-driven environments.
- Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.
- Strive for first-call resolution to ensure customer satisfaction.
- Build and maintain positive relationships with customers through effective communication.
- Identify and assess customer needs to provide appropriate solutions.
- Record and document customer interactions, issues, and resolutions accurately.
- Provide detailed information about products and services to customers.
- Adhere to established call center protocols, procedures, and standards.
- Follow up on customer inquiries promptly and ensure timely resolution.
- Collaborate with team members to achieve departmental goals.
- Gather and document customer feedback to contribute to continuous improvement.
- Share insights on customer preferences and common issues with the team.
- Accurately enter and update customer information in the database.
- Regularly participate in training sessions to enhance skills and knowledge.
Salary
N50,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.
