Customer Service Engineer (Trade Marketing) Job

African Industries Group (AIG) is a diversified global conglomerate with a legacy of 52 years of business excellence and sustainable growth. It is headquartered in Lagos, Nigeria. It has been contributing to Nigeria’s socio-economic growth and industrial development and is equally committed towards the nurturing and development of the local community.

Job Locations: Abuja (FCT), Onitsha - Anambra, Maiduguri - Borno, Kano, Lagos and Port Harcourt - Rivers
Employment Type: Full-time

Job Summary

• We are seeking dynamic and results-driven Customer Service Engineers to support our trade marketing and customer engagement initiatives across multiple regions.
• The ideal candidates will play a key role in driving market penetration, building strong stakeholder relationships, and generating leads within the construction industry.

Key Responsibilities

• Develop and execute trade marketing strategies aligned with business objectives
• Conduct regular visits to distributors, dealers, and customers for lead generation
• Visit construction sites to build a strong database of contractors, civil/structural engineers, and architects
• Collaborate with sales, brand, and product teams to drive integrated marketing initiatives
• Build and maintain relationships with key trade partners and stakeholders
• Design and implement engagement programs for key influencers (contractors, architects, etc.)
• Monitor market trends, competitor activities, and customer behavior to identify growth opportunities
• Maintain an active database of site visits and prepare MIS reports
• Conduct market research to generate actionable insights
• Ensure consistent brand messaging across all trade channels
• Track performance of trade marketing initiatives and provide recommendations for improvement

Requirements

• Graduate Engineer Trainee (GET) with experience or background in the construction industry
• Civil Engineers
• Strong analytical, strategic thinking, and problem-solving skills
• Excellent communication and interpersonal skills
• Self-driven, proactive, and action-oriented mindset
• Ability to thrive in a fast-paced and dynamic environment.

Method of Application
Interested and qualified candidates should send their updated resume to: [email protected] using "Customer Service Engineer – Preferred Location" as the subject of the mail.