Copy of Customer Success Manager Test

???? Description

• Serve as front line for riders and deliver brand experiences.
• Listen to riders, assess needs, and propose options.
• Collaborate with R&D to relay rider feedback.
• Advise on bicycle tech; act as expert.
• Assist customers with product/service selection.
• Maintain cleanliness, schedule work orders, and ensure repairs.

???? Requirements

• Passion for cycling and Brandon's Bikes.
• Excellent communication with riders and team members.
• Weekend availability.
• Stand for extended periods and lift at least 25 lbs.
• Proficiency in Lightspeed POS systems and store websites.
• Knowledge of merchandise and product lines.

???? Benefits

• Industry leading Employee Purchase program.
• Long term loan of a current model-year demo bike.
• Medical, dental, vision, and life insurance.
• Morning/evening rides with team.

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