Desktop Support Associate II

???? Description

• Primary resource for day-to-day end-user support across hardware, software, and SaaS.
• Own onboarding, offboarding, incident, and change management; seek improvements.
• Triage and respond to IT queue; prioritize tickets across distributed workforce.
• Support and administer core SaaS: Okta, Jamf, Google Workspace, Slack, Atlassian, Zoom.
• Manage IAM workflows: provisioning, SSO configurations, access reviews.
• Enforce endpoint security standards: patching, configuration, MDM; surface gaps.

???? Requirements

• 3+ years of relevant IT or desktop support experience.
• Experience developing, documenting, and maintaining IT processes.
• Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom.
• Advanced knowledge of macOS; experience supporting Apple devices in enterprise.
• Familiarity with endpoint security tooling, MDM, and SSO/IdP integrations.
• Experience supporting conferencing tech (Zoom Rooms, telephony, AV).

???? Benefits

• Flexible schedules and unlimited time off.
• Health, dental, and vision coverage for employees and families, plus HRA and disability.
• Basic and AD&D life insurance; voluntary life option.
• 2% employer-paid 401K contribution with up to 6% match.
• Minimum of 3 months paid medical, family and parental leave.
• $1,000 home-office setup allowance for remote employees.

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