Customer Relations Officer in a Drycleaning Company

Job Title: Customer Relations Officer

Location: Lekki Phase 1, Ikeja GRA - Lagos
Employment Type: Full-time

Role Summary

• In this role, you will manage front desk operations, handle customer inquiries and complaints, and ensure every client experience reflects the brand promise: Clean. Fresh. On Time.
• Our client, a leading player in the drycleaning industry is seeking a warm, organized, and solutions-driven Customer Relations Officerto serve as the face and voice of the company.

Key Responsibilities
Customer Management:

• Resolve customer complaints promptly and escalate complex issues when necessary
• Welcome walk-in customers and clearly explain services and pricing
• Accurately log orders in the system and issue receipts/tickets

Order Coordination:

• Track garment status from intake to delivery/pickup
• Notify customers via call/SMS when orders are ready
• Coordinate with production and dispatch teams to meet delivery timelines
• Manage special requests such as express service, delicate items, and alterations

Relationship Building:

• Support marketing efforts with testimonials and reviews
• Follow up with customers post-service to gather feedback
• Maintain and update database of regular and corporate clients
• Drive customer retention initiatives (loyalty cards, birthday discounts, referrals)

Administration & Reporting:

• Ensure compliance with data privacy and proper handling of customer items
• Submit weekly reports on customer count, complaints, and feedback trends
• Reconcile daily cash, POS, and transfer transactions with accounts

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 2 - 3 years experience.

Skills:

• Strong conflict resolution skills and ability to remain calm under pressure
• Excellent verbal and written communication
• Good numeracy skills for billing and reconciliation.
• Basic computer literacy (Excel, WhatsApp Business, CRM tools)

Attributes:

• Empathetic, proactive, and detail-oriented.
• Neat and professional appearance