Customer Experience and Retention Officer Job

Acabado is currently seeking for application from qualified applicants to fill the vacant position of Customer Experience and RetensionOfficer. interested and qualified applicants can apply via the details below Acabado – We sale bakery products and provide bakers with affordable and available quality raw material that helps to enhance the quality of their baked goods in the shortest of time. Acabado Products continues to grow its vision of becoming the leading provider of essential needs in cake making in West Africa. We continue to sustain and improve on our market leadership in edible colour production, icing sugar, cake syrup, and ready to roll fondant and cake flavours. In line with our mission, we will continue to provide the basic raw material needs of cake makers in Nigeria. We are seeking a skilled, reliable, efficient employee to join our growing organization in the capacity

Job Summary

• We are seeking a proactive and customer-oriented Customer Experience and Retention Officer to enhance customer satisfaction, strengthen client relationships, and drive long-term loyalty.
• The ideal candidate will be responsible for managing customer interactions, resolving issues efficiently, and implementing strategies to improve retention and overall customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, complaints, and feedback.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor customer interactions and identify areas for improvement in service delivery.
• Build strong relationships with customers to encourage repeat business and loyalty.
• Analyze customer data and feedback to identify trends and recommend improvements.
• Collaborate with sales, marketing, and operations teams to enhance customer experience.
• Handle escalated customer issues promptly and professionally.
• Design and manage customer engagement initiatives, loyalty programs, and follow-ups.
• Maintain accurate records of customer interactions and transactions.

Key Competencies:

• Customer-centric mindset
• Relationship management
• Conflict resolution
• Time management and organization
• Adaptability and resilience.

Salary
N75,000 - N100,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Posiiton as the subject of the