Customer Care Personnel (NYSC) Job

Marvel Advisory is a recruitment agency that was founded in 2018 by a team of Human Resources and Business Consultants with the aim of transforming the workforce by inspiring productivity, effectiveness, value driven and innovative teams across businesses in Africa.

We are recruiting to fill the position below:

Job Position: Customer Care Personnel (NYSC)

Job Location: Lagos Island, Lagos
Employment Type: NYSC (Place of Primary Assignment)
Work Schedule: 5 days a week

About the Role

• We are looking for a smart, friendly, and proactive Customer Care Personnel who is currently serving in the National Youth Service Corps (NYSC). This role is ideal for someone who is passionate about delivering excellent customer service, enjoys solving problems, and is eager to build a career in customer experience.
• This position offers an excellent learning environment with opportunities for growth and career development within the organization.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and social media.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about the company's products and services.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with other teams to ensure excellent customer satisfaction.
• Support other administrative and customer service tasks as assigned.

Requirements

• Must be a currently serving NYSC Corps Member seeking a Place of Primary Assignment (PPA).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good knowledge of Microsoft Office and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Professional, courteous, and customer-focused attitude.
• Must be based in or willing to work in Lagos.

What We Offer

• Monthly stipend of N70,000.
• Five-day work week.
• A supportive and collaborative work environment.
• Hands-on training and mentorship.
• Clear opportunities for career growth and long-term employment based on performance.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.