Community Support Specialist

???? Description

• Provide first-line support for non-technical issues raised by Reddit users.
• Handle and resolve ticketed support requests from moderators promptly.
• Escalate complex issues to appropriate teams and follow up.
• Collaborate with cross-functional teams to improve Reddit’s support processes.
• Maintain comprehensive documentation of support interactions and resolutions.
• Stay updated on platform changes and community guidelines.

???? Requirements

• Previous experience as a moderator on Reddit.
• Knowledge of Reddit's platform and community dynamics.
• Experience with customer support, success, and analytics software (Zendesk or Salesforce a plus).
• Proven experience in providing first-line support in a customer service environment.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to troubleshoot issues.

???? Benefits

• Global benefit programs for lifestyle, development and caregiving support.
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Private Pension plan with Employer-matching
• 100% employer-sponsored group medical plan

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