Care Coordinator

Location: Lagos

Description

• The successful candidate will be responsible for coordinating care services, ensuring high-quality care delivery, supporting compliance with regulatory requirements, and maintaining effective communication with service users, families, and care staff.
• The Care Coordinator will play a key role in workforce planning, care package implementation, scheduling, documentation, and operational administration to ensure safe, effective, and person-centred care.
• We are seeking an organised, compassionate, and proactive Care Coordinator to join our growing care team.

Key Responsibilities
Workforce Planning & Rota Management:

• Allocate care staff efficiently based on availability, skills, and service user needs.
• Ensure continuity of care by matching carers appropriately.
• Prepare and maintain weekly and monthly staff rotas.
• Manage emergency cover and last-minute rota changes.

Competency & Compliance Support:

• Ensure all care staff remain compliant with mandatory training and certifications.
• Monitor staff training and competency matrices.
• Escalate expiring training or documentation to management.
• Update compliance records on the Care App and internal systems.

Care Package Coordination:

• Support the delivery of a minimum of 24 successfully implemented care packages annually (or organisational target).
• Ensure all required documentation is completed before care commences.
• Coordinate the successful mobilisation of new care packages.

Business Development Support:

• Contribute towards increasing new commissioned care hours.
• Coordinate new service user referrals.
• Support the onboarding of new service users.

Care Planning & Reviews:

• Conduct scheduled care plan reviews.
• Ensure accurate documentation within the Care App.
• Develop, update, and maintain person-centred care plans.
• Create comprehensive service user profiles.

Care Scheduling:

• Resolve scheduling conflicts promptly.
• Schedule all service user visits using the electronic Care App.
• Ensure visits are accurately assigned and monitored.

Risk Assessment Management:

• Complete and review risk assessments.
• Ensure all service user records remain current.
• Monitor compliance using the Care App and internal compliance matrix.

Supervision & Appraisal Coordination:

• Maintain accurate supervision and appraisal records.
• Schedule staff supervision meetings.
• Coordinate annual appraisals.
• Monitor completion rates and report outstanding reviews.

Timesheet Administration:

• Resolve discrepancies before payroll processing.
• Ensure accurate payment information is submitted.
• Review electronic and paper timesheets.
• Verify visit completion and attendance.

Variance Reporting:

• Submit variance reports within agreed deadlines.
• Prepare weekly and monthly service user variance reports.
• Monitor commissioned versus delivered care hours.

Client Invoice Administration:

• Generate and maintain accurate client invoices.
• Liaise with finance regarding payment issues.
• Track invoice status and resolve billing discrepancies.

Medication Management:

• Prepare and maintain both electronic and paper Medication Administration Records (MAR Charts).
• Monitor medication record accuracy.
• Ensure medication documentation complies with regulatory requirements.

Service User Relationship Management:

• Obtain regular feedback regarding service quality.
• Escalate complaints or safeguarding concerns promptly.
• Maintain positive relationships with service users and their families.
• Record all feedback within the Care App.

Care Staff Performance Monitoring:

• Monitor individual care staff productivity.
• Produce monthly task and performance reports.
• Support managers in achieving operational performance targets.

Staff Onboarding & Induction:

• Ensure completion of departmental orientation.
• Maintain onboarding records and compliance documentation.
• Coordinate induction programmes for new care and administrative staff.

Person Specification
Essential:

• Strong communication and interpersonal skills.
• Experience using electronic care management systems.
• Ability to prioritise workload and work under pressure.
• Competent in Microsoft Office applications.
• Excellent organisational and planning skills.
• Previous experience in domiciliary care coordination or healthcare administration.
• Knowledge of safeguarding, medication management, and care compliance.
• High level of accuracy and attention to detail.
• Good understanding of care planning and risk assessment.

Skills & Competencies:

• Leadership and team support skills.
• Time management and multitasking.
• Ability to work independently and collaboratively.
• Customer-focused approach.
• Excellent planning and coordination skills.
• Strong problem-solving ability.
• Excellent record-keeping and documentation.
• Professionalism and confidentiality.
• High attention to compliance and quality standards.

What We Offer

• Exceptional Reward on New Care Package brought.
• Pension scheme.
• HMO
• Competitive salary: N250,000 Gross