Account Manager (French Speaking)

We are recruiting to fill the position below:

Job Title: Account Manager (French Speaking)

Location: Lekki, Lagos
Employment Type: Full-time

The role

• Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.

What Your Day-to-Day Activities Will Be Like

• Ensure services are rendered and delivered in a timely fashion
• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
• Monitor merchant fees and track margin to ensure profitability
• Identify opportunities to grow business with existing customers
• Develop clear and trackable accounts plan for assigned merchants
• Ensure customers’ needs and demands are well communicated
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Forecasts and tracks key accounts metrics
• Ensure that customer complaints are investigated and promptly resolved across all channels
• Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals
• Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead

Required competency and skillset to be a waver

• Proven expertise in fostering strong relationships with customers
• Experience creating and presenting reports to executive management
• Excellent client management, communication, negotiation and problem-solving skills
• Proficiency in Microsoft Office Suite
• Authorization to work in Nigeria without sponsorship
• Professional fluency in mandarin is required.
• 4+ years of relevant work experience in customer service and customer experience
• Efficient multi-tasker and ability to work & deliver under pressure
• Bachelor’s degree or equivalent experience strongly preferred
• Knowledge and understanding of Flutterwave’s product and service offerings