Style Advisor (Fashion Industry)

We are recruiting to fill the position below:

Job Title: Style Advisor (Fashion Industry)

Location: Lagos
Employment Type: Full-time
Reports To: Store Manager

Job Summary

• The Style Advisor is responsible for delivering an exceptional in-store shopping experience by providing personalized styling advice, building strong customer relationships, and driving sales.
• The role requires a passion for fashion, excellent interpersonal skills, and the ability to understand customer preferences while maintaining high visual merchandising standards and supporting the day-to-day operations of the store.

Responsibilities
Customer Service & Styling:

• Handle customer inquiries, concerns, and complaints professionally while ensuring customer satisfaction.
• Understand customers' style preferences, lifestyle, and fashion needs to recommend suitable products.
• Provide personalized styling advice, outfit coordination, and wardrobe recommendations.
• Follow up with customers on new arrivals, promotions, and special collections.
• Build long-term relationships with customers to encourage repeat business and customer loyalty.
• Welcome customers warmly and provide a premium shopping experience from entry to checkout.

Sales & Business Development:

• Achieve and exceed individual and store sales targets.
• Identify opportunities to generate additional sales through clienteling and referrals.
• Promote ongoing sales campaigns, loyalty programs, and exclusive offers.
• Upsell and cross-sell complementary products to maximize basket value.
• Develop and maintain a loyal customer database for repeat sales and personalized communication.

Store Operations:

• Support the receiving, tagging, pricing, and arrangement of new merchandise.
• Maintain visual merchandising standards in line with the brand's image.
• Assist with inventory counts, stock replenishment, and stock transfers.
• Monitor product availability and report low stock levels to management.
• Ensure merchandise is neatly displayed, organized, and replenished at all times.

Brand Representation:

• Represent the brand professionally through appearance, communication, and product knowledge.
• Participate in product launches, promotional events, and in-store activations.
• Stay updated on current fashion trends, seasonal collections, fabrics, and styling techniques.
• Create engaging content (where required) by showcasing products to customers for social media promotions.
• Maintain a clean, organized, and inviting store environment.

Administrative Responsibilities:

• Maintain accurate customer records and sales activities.
• Handle cash, card payments, and other payment methods in accordance with company procedures.
• Prepare daily sales reports and support end-of-day reconciliation when required.
• Process customer purchases accurately using the Point-of-Sale (POS) system.

Requirements
Education:

• Minimum of an OND, HND, or Bachelor's Degree in any discipline.

Experience

• Experience as a Fashion Consultant, Style Advisor, Sales Associate, Personal Shopper, or similar role is an advantage.
• 1 - 2 years' experience in fashion retail, luxury retail, lifestyle retail, or customer-facing sales.