Service Delivery Coordinator

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below:

Job Title: Service Delivery Coordinator

Location: Lagos
Employment Type: Full-time
Reports To: Manager, Service Delivery

Responsibilities and duties

• Maintain a good filing system for all signed contracts
• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
• To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
• All other duties as assigned by the Supervisor.
• Process account activations for newly installed links for both new and existing clients
• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
• Weekly reporting of new accounts that were recently activated to account department.
• Daily & Monthly report on presales tracker sheet.

Competencies:

• Excellent knowledge & hands on use of Microsoft Excel
• Excellent verbal & written communication skills
• Well organized & pays attention to detail
• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure.
• Ability to analyze & interpret data

How to Apply
Intrested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.