Senior Product Manager, Card Servicing

???? Description

• Own refunds and disputes platform across Affirm products.
• Shape customer servicing experiences and internal tooling for agents.
• Build AI- and ML-powered systems to reduce losses and contact volume.
• Define strategy and drive end-to-end roadmap from concept to launch.
• Collaborate with Engineering, Design, Analytics, Ops, Legal, Risk, and leadership.
• Lead with clarity in a fast-paced, evolving environment.

???? Requirements

• 5+ years of product management experience.
• Experience in financial services or regulated environments.
• Deep experience in the card payments ecosystem.
• Bachelor's degree or equivalent practical experience.
• Bonus: experience building scaled customer support platforms or AI tooling.
• Exceptional communication and data-driven judgment.

???? Benefits

• Health coverage for you and dependents.
• Flexible Spending Wallets with generous stipends.
• Time off for vacation and holidays.
• ESPP - Employee Stock Purchase Plan.

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