Senior Learning Experience Designer

???? Description

• Design and develop onboarding, launches, soft skills programs
• Create interactive e-learning modules, videos, job aids, simulations
• Identify knowledge gaps; design targeted interventions
• Build just-in-time, micro-learning and searchable assets
• Use LMS and CSAT data to measure and optimize
• Collaborate with Support Enablement to empower frontline agents

???? Requirements

• 3+ years in Instructional Design or Learning Experience Design
• Portfolio with engaging digital content samples
• Exceptional writing; explain API integrations clearly
• Data-driven; analyze metrics; propose solutions
• Innovation: AI-driven learning, gamification, video
• Toolkit: ADDIE/SAM/Backward Design; Articulate 360; Cornerstone

???? Benefits

• Competitive pay and generous time off
• Healthcare and wellness benefits
• Parental leave and retirement savings
• Location-based offerings vary

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