Senior Customer Success Manager (m/f/d)

???? Description

• Own the customer journey from onboarding to renewal
• Drive higher activation and product usage
• Partner with stakeholders to shape the product roadmap
• Define and scale the CS playbook including tech-touch motions
• Manage a diverse book of business and ensure high net revenue retention

???? Requirements

• German and English fluency (written and spoken)
• Experience in Enterprise CS or SaaS/B2B
• Track record reactivating customers with value-based outreach
• Data-driven, analytical mindset focused on results
• Comfortable with technical product discussions and APIs
• Excellent communicator navigating stakeholders and change

???? Benefits

• Remote culture: work from anywhere
• Company offsites twice a year and regular team meetups
• World-class onboarding and supportive team
• High-trust, autonomous collaboration with room to grow
• Technical setup provided for your best work
• Great perks and opportunities to grow

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Business & Management Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Help us maintain the quality of jobs posted on Empllo!

Is this position not a remote job?

Let us know!