Grey Hales Concepts Limited is a professional financial services firm based in Lagos, Nigeria. The company specializes in loan administration, credit management, and financial operations support. With a strong commitment to integrity, efficiency, and customer satisfaction, Grey Hales Concepts Ltd provides structured financial solutions tailored to individuals and businesses.
We are recruiting to fill the position below:
Job Position: Relationship Officer
Job Location: Lagos
Employment Type: Full-time
Job Summary?
- ?We are looking for a customer-oriented service representative.
Responsibilities
- ?Manage large amounts of incoming phone calls
- ?Generate sales leads
- ?Identify and assess customers’ needs to achieve satisfaction
- ?Build sustainable relationships and trust with customer accounts through open and interactive communication
- ?Provide accurate, valid and complete information by using the right methods/tools
- ?Meet personal/customer service team sales targets and call handling quotas
- ?Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- ?Keep records of customer interactions, process customer accounts and file documents
- ?Follow communication procedures, guidelines and policies
- ?Take the extra mile to engage customers.
??Requirements
- Interested candidates should possess relevant qualifications
- Track record of over-achieving quota
- ?Strong phone contact handling skills and active listening
- ?Familiarity with CRM systems and practices
- ?Customer orientation and ability to adapt/respond to different types of characters
- ?Excellent communication and presentation skills
- ?Ability to multi-task, prioritize, and manage time effectively.
Salary
N150,000 - N250,000 /month.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position as the subject of the mail.