Relationship Officer Job

Grey Hales Concepts Limited is a professional financial services firm based in Lagos, Nigeria. The company specializes in loan administration, credit management, and financial operations support. With a strong commitment to integrity, efficiency, and customer satisfaction, Grey Hales Concepts Ltd provides structured financial solutions tailored to individuals and businesses.

We are recruiting to fill the position below:

Job Position: Relationship Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary?

• ?We are looking for a customer-oriented service representative.

Responsibilities

• ?Manage large amounts of incoming phone calls
• ?Generate sales leads
• ?Identify and assess customers’ needs to achieve satisfaction
• ?Build sustainable relationships and trust with customer accounts through open and interactive communication
• ?Provide accurate, valid and complete information by using the right methods/tools
• ?Meet personal/customer service team sales targets and call handling quotas
• ?Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• ?Keep records of customer interactions, process customer accounts and file documents
• ?Follow communication procedures, guidelines and policies
• ?Take the extra mile to engage customers.

??Requirements

• Interested candidates should possess relevant qualifications
• Track record of over-achieving quota
• ?Strong phone contact handling skills and active listening
• ?Familiarity with CRM systems and practices
• ?Customer orientation and ability to adapt/respond to different types of characters
• ?Excellent communication and presentation skills
• ?Ability to multi-task, prioritize, and manage time effectively.

Salary
N150,000 - N250,000 /month.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Position as the subject of the mail.