Operations Manager in a Fast-growing Consumer Goods Manufacturing Company

Job Title: Operations Manager

Location: Lagos

Job Summary

• The successful candidate will drive operational efficiency across production, inventory, procurement, logistics, customer service, and other core business functions.
• Working closely with the HR & Administrative Officer and departmental heads, you will ensure seamless cross-functional collaboration, effective communication, and the achievement of operational objectives.

Key Responsibilities

• Monitor staff productivity and escalate performance or conduct concerns to the HR & Administrative Officer.
• Coordinate and oversee the company's daily operational activities.
• Identify manpower needs and communicate staffing requirements to HR.
• Oversee dispatch and logistics activities to ensure timely order fulfillment.
• Drive collaboration between departments to ensure smooth and efficient business operations.
• Coordinate inventory management, stock movement, and material availability.
• Escalate significant operational risks and unresolved issues to the Managing Director.
• Identify operational bottlenecks and coordinate timely solutions.
• Ensure compliance with approved Standard Operating Procedures (SOPs).
• Follow up on procurement requirements and operational supplies.
• Prepare daily, weekly, and monthly operational reports.
• Perform other duties assigned by management.
• Track departmental deliverables and ensure timely completion of assigned tasks.
• Monitor operational KPIs and support departmental heads in achieving agreed targets.
• Facilitate effective communication and information flow across departments.
• Act as the primary operational link between management and departmental heads.
• Work with customer service and sales teams to resolve operational issues affecting customers.
• Monitor production activities to ensure production targets and timelines are achieved.
• Conduct regular operational review meetings and follow up on action points.
• Support HR in resolving attendance and employee-related operational issues.

What Success Looks Like
Performance will be evaluated based on:

• Effective cross-departmental coordination
• Quality and timeliness of operational reports
• Staff productivity monitoring and issue escalation
• Compliance with operational SOPs
• Achievement of operational and production targets
• Timely order fulfillment and dispatch
• Timely completion of assigned tasks
• Inventory and stock management efficiency
• Reduction of operational delays and bottlenecks

Digital Skills:
We are looking for someone who is comfortable using modern workplace and business management technology.
Experience with any of the following tools is an advantage:

• Collaboration tools (Microsoft Teams, Slack, Google Chat)
• Inventory, CRM, procurement, or other business management software
• Project management tools (Trello, Asana, Monday.com, ClickUp)
• Microsoft Excel or Google Sheets
• Google Workspace or Microsoft 365
• ERP systems (e.g., Odoo, ERPNext, Zoho, SAP Business One)

Requirements

• 2–4 years' experience in operations, manufacturing, FMCG, or a similar environment.
• Good leadership and stakeholder management skills.
• You do not need experience with every platform listed, but you should be confident using digital business tools and able to learn new systems quickly.
• Excellent follow-up and execution abilities.
• Experience coordinating cross-functional teams is an added advantage.
• B.Sc. or HND in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Ability to thrive in a fast-paced and growing business environment.
• Excellent written and verbal communication skills.
• Ability to prepare accurate operational and management reports.
• Strong organizational, planning, and problem-solving skills.
• Proactive, accountable, detail-oriented, and results-driven.

Who We're Looking For:

• You are a hands-on operation professional who enjoys coordinating people, processes, and technology. You possess excellent organizational skills, communicate effectively across teams, and are passionate about improving business efficiency.
• Candidates with experience in manufacturing, FMCG, or other fast-growing, digitally driven organizations are strongly encouraged to apply.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using "Operations Manager" as the subject of the email.

Note

• Only shortlisted candidates will be contacted.
• Open until the position is filled.
• Please note that shortlisted candidates may be required to complete a practical digital tools and operational assessment during the recruitment process.