Operation Officer

Job Title: Operation Officer - Teller

Location: Markudi, Benue
Employment Type: Full-time

Job Summary

• We are seeking to engage competent, customer-focused, and result-oriented professionals for the position of Operations Officer – Teller.

Job Description

• The ideal candidate will be responsible for processing customers’ financial transactions efficiently and accurately while ensuring compliance with internal control procedures, operational policies, and regulatory guidelines. The role requires professionalism, integrity, accuracy, and excellent interpersonal skills.
• The ideal candidate must possess strong cash handling skills, excellent customer service orientation, sound knowledge of banking operations, and the ability to work effectively in a regulated financial institution.

Responsibilities

• Cross-sell the Bank’s products and services to existing and prospective customers.
• Handle customer enquiries and resolve basic complaints promptly.
• Balance cash vault and teller position daily without shortages or overages.
• Verify customer identity and ensure proper documentation before processing transactions.
• Ensure strict adherence to the Bank’s operational policies, internal controls, and regulatory requirements.
• Ensure confidentiality and security of customer information and Bank assets.
• Assist in branch operational activities as may be assigned by the Branch Operations Officer or Branch Manager.
• Promote excellent customer experience through professional and courteous service delivery.
• Identify and escalate suspicious transactions in line with AML/CFT regulations.
• Maintain proper records of transactions and operational activities.
• Ensure accurate posting of customer transactions into the banking application/system.
• Receive and process cash deposits, withdrawals, transfers, and other financial transactions.
• Support account opening processes and customer onboarding activities when required.

Requirements

• High level of integrity, accuracy, and attention to detail.
• Must be resident in Benue State or willing to relocate.
• Good knowledge of banking operations and customer service practices.
• OND/HND/B.Sc. in Banking & Finance, Accounting, Economics, Business Administration, or related disciplines.
• Excellent communication and interpersonal skills.
• 1–3 years relevant experience in banking operations or teller functions, preferably in a Microfinance Bank.
• Ability to work under pressure and meet operational deadlines.
• Strong numerical and analytical skills.
• Proficiency in Microsoft Office applications and banking software.

Competencies Required:

• Customer Relationship Management
• Compliance & Risk Awareness
• Time Management
• Teamwork & Collaboration
• Attention to Detail
• Professional Conduct.
• Problem-Solving Skills
• Cash Handling Accuracy