Manager, Customer Success

???? Description

• Lead and develop a high-performing customer success team.
• Own customer optimization: implement new workflows and guide change management to go-live.
• Drive customer outcomes, product adoption, and overall experience.
• Partner with customers to design and optimize workflows and prioritize initiatives.
• Build trusted relationships with stakeholders and serve as product SME.
• Monitor product usage and performance data to deepen adoption and close gaps.

???? Requirements

• Bachelor's degree or equivalent.
• 8+ years total, incl 5+ in customer-facing roles and 2+ in people mgmt.
• Healthcare experience in operations management or patient flow.
• Proven experience leading teams in fast-paced, customer-focused environments.
• Strong analytical skills to interpret data and drive adoption.
• Willingness to travel 25–50% and to work PST/MST hours.

???? Benefits

• Competitive compensation: base salary, target bonus, stock options.
• 401(k) match.
• Comprehensive healthcare benefits.
• Generous PTO and parental leave.
• Monthly skill-building and wellness/home office stipends.
• Education reimbursement for select courses/programs.

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