IT Support Associate Job

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: IT Support Associate

Job Location: Lagos

Description

• The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
• The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding.
• This is a Lagos-based role supporting both Nigeria and international teams.

What you'll do

• Respond to helpdesk tickets related to IT and user support
• Provide onsite support to Lagos-based staff and remote assistance to global users
• Track and maintain inventory of IT assets and tools
• Manage user setup and removal during onboarding/offboarding
• Coordinate with external vendors on repairs or hardware purchases
• Assist with setting up internet, firewall, and office network connections
• Run routine system checks and escalate technical issues as needed.

Requirements

• OND / HND / Bachelor's Degree in Computer Science, Engineering, or a related field
• At least 2 years of experience in IT support or a similar role
• Strong troubleshooting and communication skills
• Familiarity with tools like Microsoft 365, email platforms, remote support tools
• Ability to manage plug-and-play hardware issues (laptops, printers, routers)
• Curiosity and willingness to learn on the job.