Inbound Call Center Operator

Cybercollect Limited is a newly established debt collection agency based in Lagos. We provide professional debt recovery services for banks, microfinance institutions, and telecommunications companies in Nigeria. Our mission is to ensure effective debt collection in compliance with legal and ethical standards, helping creditors minimize losses while supporting debtors in finding optimal solutions to their financial challenges.

We are recruiting to fill the position below:

Job Title: Inbound Call Center Operator

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a professional and customer-oriented inbound call center operator with at least 2 years of experience to join our growing microfinance team in Nigeria.
• The ideal candidate has excellent communication skills, the ability to handle a high volume of calls, and preferably hands-on experience with inbound calls in debt collection or loan servicing.
• This role is critical to ensuring excellent customer service, efficient handling of inquiries, and compliance with company policies and regulatory standards.
• (Debt Collection Experience Preferred) — Nigeria | Fintech / Microfinance

Key Responsibilities

• Handle incoming calls from customers regarding loans, repayments, account status, and general inquiries
• Document all calls and accurately update information in CRM systems
• Meet key performance indicators (KPIs), such as call quality, response time, and resolution rates
• Provide accurate information about products, payment options, and policies
• Support customers with payment-related issues and assist in resolving problems
• Communicate with customers professionally and empathetically, especially in sensitive financial situations

What You Will Do:

• Handle inbound calls related to loans, repayments, and account support
• Provide accurate information and efficiently resolve customer inquiries
• Assist customers in identifying payment solutions and next steps
• Maintain detailed call documentation in CRM systems
• Achieve KPIs and call quality standards.

Requirements

• Minimum of 2 years of experience as a call center operator (inbound calls required)
• Experience in debt collection, loan servicing, or financial services support is preferred
• Strong listening, negotiation, and problem-solving skills
• Basic computer skills and experience with CRM systems or call center software.
• Excellent spoken English skills (knowledge of additional local languages is an advantage)
• Ability to remain calm and professional in stressful situations

Preferred Qualifications:

• Experience in microfinance, lending, fintech, or banking is highly desirable
• Knowledge of debt collection regulations and customer service standards
• Experience working in high-volume call environments with structured KPIs.

What We Are Looking For:

• Minimum 2 years of inbound call center experience (required)
• Strong communication, listening, and problem-solving skills
• Ability to remain calm and professional under pressure.
• Experience in debt collection or loan servicing (a strong advantage)
• Excellent English proficiency; local languages are a plus

What We Offer

• Competitive salary and performance-based bonuses
• Structured onboarding and training
• Supportive, performance-oriented team environment.
• Career growth opportunities in a fast-growing fintech company
• Professional training and onboarding support
• A collaborative, results-driven team culture

How to Apply
Interested and qualified candidates should send their Resume along with a short cover letter highlighting your experience in inbound calls and debt collection to: [email protected] using the job title as the subject of the email.

Note

• Candidate Instructions: Please submit your resume along with a brief description of your relevant experience, with a focus on inbound call handling and accounts receivable / debt collection (if applicable)