Home Appliance After Sales

Location: Isolo, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced and technically skilled Home Appliance After Sales / Technical Supervisor to oversee after-sales operations, manage technicians, and ensure excellent customer support services.
• The ideal candidate must have strong knowledge of home appliances, troubleshooting, repairs, and team supervision.

Key Responsibilities

• Supervise and coordinate the activities of after-sales technicians and service personnel.
• Handle customer complaints and ensure quick resolution of technical issues.
• Maintain proper records of repairs, servicing, spare parts, and customer feedback.
• Liaise with management regarding technical challenges and operational improvements.
• Ensure all technical services are carried out professionally and efficiently.
• Ensure compliance with company safety and service standards.
• Provide technical support and guidance to field technicians when necessary.
• Monitor technicians’ performance and ensure targets are achieved.
• Conduct routine inspections and quality checks on completed jobs.
• Monitor installation, maintenance, and repair of home appliances such as televisions, refrigerators, washing machines, air conditioners, microwaves, and other electronics.

Requirements

• Ability to work under pressure and handle multiple service requests.
• Strong technical knowledge of home appliances and troubleshooting processes.
• Proficiency in reporting and record keeping.
• Minimum of 5 years proven experience in after-sales service or technical supervision within the home appliance or electronics industry.
• Minimum of OND/HND/B.Sc in Electrical Electronics, Engineering, or any related field is an added advantage.
• Excellent communication and customer service abilities.
• Good leadership and team management skills.

Preferred Skills:

• Problem-solving and decision-making skills.
• Familiarity with spare parts management and technical diagnostics.
• Good organizational and supervisory abilities.
• Ability to train and mentor junior technicians.

Benefits

• Professional working environment.
• Competitive salary package based on experience: N250,000 monthly (depending on experience).
• Opportunity for career growth and development.