Global Account Director

???? Description

• Strategic account management with key stakeholders in large global accounts.
• Global coordination across regions to unify account management.
• Customer advocacy: relay feedback to product, sales, and marketing.
• Cross-functional collaboration to drive renewals and expansions.
• Track metrics and report risks and opportunities to leadership.
• Escalate and resolve customer issues promptly.

???? Requirements

• 7+ years in customer success/account management, incl 3+ in global accounts.
• Strong understanding of global markets and cultural sensitivities.
• Exceptional communication and interpersonal skills.
• Proven track record with large, complex customer accounts.
• High level of strategic thinking and analytical skills.

???? Benefits

• Excellent healthcare package for you and your family.
• Savings and Investment – 401(k) match.
• Unlimited Paid Time Off.
• Paid Parental Leave.
• Online Legal Services (Rocket Lawyer).
• Educational Resources - Career & Personal Development.

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