Fulfilment Officer

We are recruiting to fill the position below:

Job Title: Fulfilment Officer

Location: Wuye, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The role involves coordinating with the warehouse, inventory, logistics, and customer service teams to ensure orders are fulfilled according to company standards while maintaining high customer satisfaction.
• The Fulfilment Officer is responsible for ensuring the accurate, timely, and efficient processing of customer orders from receipt to delivery.

Key Responsibilities

• Track orders from dispatch to delivery and resolve any fulfilment issues.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Prepare daily, weekly, and monthly fulfilment reports.
• Liaise with logistics partners to ensure prompt and efficient deliveries.
• Monitor inventory levels and report stock shortages or discrepancies.
• Receive, review, and process customer orders accurately.
• Coordinate with the warehouse to ensure timely picking, packing, and dispatch of orders.
• Identify process improvement opportunities to enhance operational efficiency.
• Ensure all order documentation is complete and accurate.
• Maintain accurate records of fulfilled orders, returns, and inventory movements.
• Work closely with the sales, procurement, and customer service teams to ensure seamless operations.
• Handle customer enquiries related to order status, delays, or delivery issues.

Job Requirements

• Proficiency in Microsoft Office Suite, especially Excel.
• Strong knowledge of inventory management and order fulfilment processes.
• Bachelor's Degree or HND in Business Administration, Logistics, Supply Chain Management, or a related field.
• Ability to work under pressure and meet deadlines.
• Good communication and interpersonal skills.
• 1–2 years' experience in fulfilment, logistics, inventory, warehouse operations, or a similar role.
• Strong problem-solving and analytical abilities.
• Ability to work effectively both independently and as part of a team.
• High level of integrity and accountability.
• Strong attention to detail and accuracy.
• Experience using inventory or ERP systems is an added advantage.
• Excellent organizational and time management skills.