Fulfillment Operations Specialist

We are recruiting to fill the position below:

Job Title: Fulfillment Operations Specialist

Location: Pambegua, Kaduna

About You and The Role

• Zipline’s Fulfillment Operations team in Nigeria helps health facilities receive blood products, medical products, and animal health products when they need them. Based on-site in Pambegua, Kaduna State, you will help maintain the supply chain that enables hospitals and clinics to serve patients without interruption.
• You will own daily fulfillment execution within established procedures, from customer orders and product preparation to inventory control and quality checks. Success means orders are ready for delivery, stock records are reliable, products are handled compliantly, and risks to supply continuity are identified and escalated promptly.

What You'll Do

• Maintain operations consumables inventory so operations teams have the required quantities available for their work.
• Own daily storage, stock records, forecasting inputs, requisitions, and documentation for healthcare commodities.
• Prepare and package healthcare commodities for drone delivery, ensuring correct product selection, compliant handling, and dispatch readiness.
• Receive customer orders, respond to calls, and coordinate with teammates to process requests accurately and on time.
• Perform daily quality-control checks, self-audits, and corrective actions in line with the Quality Management System, standard operating procedures, and safety standards.
• Own assigned fulfillment improvement projects, such as improving order flow, inventory controls, documentation, or consumables availability, and document the operational change and resulting improvement.
• Resolve routine order, inventory, requisition, and supplier issues within established procedures; escalate risks affecting product quality, safety, compliance, or supply continuity.

What You'll Bring

• Sound judgment to act on routine issues within procedures and promptly raise risks that require support or escalation.
• Strong organization and attention to detail in regulated inventory handling, documentation, and customer-order processing.
• Full professional proficiency in spoken and written English and full fluency in Hausa.
• Registration with the Pharmacy Council of Nigeria (PCN) and a valid practice license.
• Preferred: Bachelor of Science in Pharmacy.
• At least one year of hands-on experience in a laboratory, manufacturing plant, hospital, or clinic.
• Ability to work on-site in Pambegua, Kaduna State.

What Else You Need to Know:

• Must be willing to work for a period of 48 hours/week
• Must be willing and able to work nights/weekends
• This job will involve regular communication with customers to process their requests answer their queries about our stock and seek support.