Front Desk Executive Job

We provide the most popular range of Bajaj motorcycles, Bajaj tricycles, Bajaj genuine spares, MRF tyres, DAG lubricants and unfaltering after sales service. Backed by its untiring team of professional and trained technicians, authorized service stations and its own service center, DAG has been instrumental in developing Nigeria through building infrastructure and creating jobs thereby providing a livelihood for the common people in Nigeria. We at DAG are committed to provide genuine spare parts, accessories, and a never failing support to its customers and business associates.

Job Summary

• The Front Desk Executive is responsible for managing the reception area, welcoming visitors, handling incoming calls, and providing administrative support to ensure smooth day-to-day office operations. The role serves as the first point of contact for clients, visitors, and employees, ensuring a professional company image.

Key Responsibilities
Reception Management:

• Greet and welcome visitors, clients, and guests professionally.
• Manage front desk operations and maintain a presentable reception area.
• Register visitor details and issue visitor passes when required.

Call & Communication Handling;

• Answer and direct incoming calls to appropriate departments.
• Handle inquiries via phone, email, and walk-in visitors.
• Take accurate messages and ensure timely communication.

Administrative Support:

• Manage incoming and outgoing correspondence, courier services, and mail distribution.
• Provide general administrative assistance to departments.
• Maintain office records, files, and contact databases.

Meeting & Office Coordination:

• Schedule meeting rooms and coordinate appointments.
• Assist in organizing meetings, interviews, and office events.
• Support HR/Admin in onboarding activities and documentation.

Office Management Support:

• Monitor office supplies and coordinate replenishment.
• Coordinate with vendors, cleaners, and facility service providers.
• Ensure reception and common areas remain clean and organized.

Customer Service:

• Provide basic information about company services to visitors.
• Handle complaints or direct concerns to the relevant department.
• Maintain high standards of customer service and professionalism.

Key Performance Indicators (KPIs)

• Visitor and customer satisfaction
• Call handling efficiency
• Accuracy of administrative support
• Professional reception management
• Response time to inquiries

Qualifications & Requirements

• Bachelor’s Degree / HND in Business Administration, Mass Communication, or related field.
• 3–6 years of experience in front desk, reception, or administrative role.
• Experience in corporate or customer-facing environment preferred.
• 8.30 – 6pm Mon – Sat ( Alternate Saturday work day)

Skills & Competencies:

• Excellent communication and interpersonal skills
• Professional appearance and attitude
• Strong organizational and multitasking skills
• Customer service orientation
• Proficiency in MS Office applications
• Ability to handle confidential information
• Good telephone etiquette

Preferred Experience:

• Experience in corporate office, automobile dealership, hospitality, or service industry.
• Knowledge of office administration procedures.