Housekeeping Manager (Hospitality Experienced Applicants Only)

We are recruiting to fill the position below:

Job Title: Housekeeping Manager

Location: Abuja (FCT)

Key Responsibilities
Team Supervision & Leadership:

• Assist in hiring, orientation, and onboarding of new housekeeping team members.
• Lead, train, and motivate housekeeping staff (room attendants, cleaners, porters).
• Schedule daily staff assignments to ensure efficient coverage.
• Monitor performance and provide constructive coaching.

Quality Control:

• Address deficiencies promptly and follow up to ensure corrective action.
• Ensure hotel standards for presentation, comfort, and hygiene are upheld.
• Inspect guest rooms and public areas to ensure cleanliness standards are met.

Guest Experience:

• Respond professionally and promptly to guest requests or complaints regarding cleanliness.
• Ensure guest preferences (e.g., pillow types, amenities) are communicated and fulfilled.
• Maintain a visible presence in public areas to engage with guests when needed.

Inventory & Supplies Management:

• Ensure correct storage and usage of supplies.
• Monitor and control housekeeping inventory (linens, amenities, cleaning supplies).
• Place timely orders to avoid shortages.

Coordination & Communication:

• Attend departmental meetings and contribute to operational planning.
• Liaise with Maintenance to report and follow up on defects or repairs.
• Communicate daily with Front Office for room status updates.

Training & Standards Implementation:

• Enforce compliance with health, safety, and sanitation policies.
• Stay updated on hospitality housekeeping best practices.
• Train staff on cleaning techniques, safety procedures, and use of equipment.

Reporting & Documentation:

• Prepare daily reports for the Executive Housekeeper or Operations Manager.
• Maintain accurate records of room inspections, lost and found items, maintenance issues, and staff performance.

Qualifications

• Interested candidates should possess an OND, HND, or Bachelor's Degree with 4 years experience.
• Hospitality experienced applicants only.

Skills & Attributes:

• Excellent attention to detail
• Ability to prioritize and multitask
• Strong communication and guest service skills
• Leadership and people management
• Knowledge of hygiene and safety standards.