Customer Support Specialist

???? Description

• Answer questions via email/chat/video/phone about the product
• Help customers navigate unique scheduling scenarios
• Provide product demos via video link
• Update internal knowledge base and product collateral
• Collaborate with teams on support and customer relationships

???? Requirements

• Strong verbal and written communication in English
• Systems thinker who brings clarity to complex ideas
• Keeps customer needs top of mind in decisions
• Balances pragmatic problem-solving with attention to detail
• Welcomes feedback to improve your skills and work
• Takes initiative and works with urgency

???? Benefits

• Competitive pay, benefits, and PTO
• Flexible schedule
• Creative and collaborative work environment
• Direct exposure to leadership across departments
• Empowered to leave a meaningful impact on product and customers
• Bonus: Spanish language skills

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