Customer Success Manager (Calgary)

???? Description

• Build strong relationships during onboarding to ensure success.
• Collaborate with stakeholders to define success criteria for initial adoption.
• Identify long-term expansion by understanding customer operations and needs.
• Keep customers on track with year-one spend and adoption milestones.
• Post onboarding: drive engagement, training, advocacy.
• Monitor health signals and usage; address barriers early.

???? Requirements

• 3+ years managing 50+ B2B customers.
• Proven track record in adoption, retention, expansion.
• CPA/CA/CFA designation a plus.
• Data-driven; analyze usage, trends, and success metrics.
• Growth mindset; eager to learn.
• Customer-first; advocate for customers and improve playbooks.
• Finance/payments experience a plus.
• Ability to work independently in a fast-paced environment.

???? Benefits

• Work at one of Canada's fastest-growing fintechs.
• High autonomy and high growth.
• Collaborate with an ambitious, supportive team.
• Competitive compensation, equity options, and benefits.
• Hybrid work model; based in Toronto with in-office days.
• Catered team lunches several days a week.
• Dog-friendly office.
• High-trust, high-performance culture that matters.

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