Customer Care Officer


  2026-06-03
  Port Harcourt, Nigeria
  N150,000
  Other

Ellasot Consulting - Our client is recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Description

  • The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.
  • This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.
  • Our client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.
  • Handle customer complaints professionally and ensure timely resolution of issues.
  • Schedule appointments, consultations, and meetings as required.
  • Prepare periodic reports on customer interactions, inquiries, and feedback.
  • Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.
  • Provide accurate information regarding the company's products, services, and processes.
  • Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
  • Maintain accurate customer records and update client information in the company database.
  • Support front desk and administrative operations when necessary.
  • Identify opportunities to improve customer experience and service processes.
  • Create a welcoming and professional experience for clients and visitors.

Requirements

  • Strong interpersonal and relationship-management abilities.
  • Professional appearance and conduct.
  • Bachelor's Degree or HND in any relevant discipline.
  • Proficiency in Microsoft Office Suite and general computer applications.
  • Excellent verbal and written communication skills.
  • Ability to multitask effectively and work under pressure.
  • Strong organizational, problem-solving, and time-management skills.
  • Minimum of one (1) year of experience in customer service, client relations, front desk operations, or a related role.

Salary
N150,000 - N200,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates resident in, or able to relocate to, Port Harcourt will be considered.


Click link to Apply





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