Customer Care Officer

Job Title: Customer Care Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Description

• The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.
• This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.
• Our client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.
• Handle customer complaints professionally and ensure timely resolution of issues.
• Schedule appointments, consultations, and meetings as required.
• Prepare periodic reports on customer interactions, inquiries, and feedback.
• Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.
• Provide accurate information regarding the company's products, services, and processes.
• Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
• Maintain accurate customer records and update client information in the company database.
• Support front desk and administrative operations when necessary.
• Identify opportunities to improve customer experience and service processes.
• Create a welcoming and professional experience for clients and visitors.

Requirements

• Strong interpersonal and relationship-management abilities.
• Professional appearance and conduct.
• Bachelor's Degree or HND in any relevant discipline.
• Proficiency in Microsoft Office Suite and general computer applications.
• Excellent verbal and written communication skills.
• Ability to multitask effectively and work under pressure.
• Strong organizational, problem-solving, and time-management skills.
• Minimum of one (1) year of experience in customer service, client relations, front desk operations, or a related role.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates resident in, or able to relocate to, Port Harcourt will be considered.