Client Relation Manager

We are recruiting to fill the position below:

Job Title: Client Relation Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Advise clients on creating profitable processes
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Act as point of contact for complaints and escalate issues as appropriate
• Create plans to address clients’ business needs
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
• Schedule regular meetings with customers to ensure they are satisfied
• Build relationships with key employees among customers
• Help sales team up-sell or cross-sell services and products
• Set sales and revenue targets and work diligently to meet them

Requirements and skills

• Excellent communication and negotiation skills
• Proven experience as a Client Relations Manager or Relationship Manager
• Background in customer service; industry knowledge is a plus
• Proven track record of meeting and exceeding targets
• Problem-solving aptitude
• Ability to work well with a team
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• BSc/BA in Business Administration, Marketing or a related field.