Call Center Supervisor Job

EMADOR Nigeria Integrated Resources is a dynamic, multi-sector business dedicated to delivering innovative and reliable solutions across the energy, real estate, and general trading industries. The company specializes in solar energy sales and services, providing sustainable and cost-effective power solutions to homes and businesses.

Job Location: Ikeja, Lagos
Employment Type: Full-time

Description

• We are looking for a competent Call center supervisorto organize and direct the staff of our call center.

Responsibilities

• Assist in the formulation of targets for individuals and teams
• Hire and onboard new employees
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Devise ways to optimize procedures and keep staff motivated
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports

Requirements

• Experience in customer service is essential
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Knowledge of performance evaluation procedures
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills
• Ability to work under pressure

Salary
N150,000 - N200,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.