Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Area Technical Officer
Job Identification: 794
Location: Nigeria
Job Schedule Part time
About the Role
- The job purpose is to coordinate, control, manage, support and track day-to-day network operations in the Zone to ensure optimal network availability, coverage, maintaining target network KPIs to deliver plus one network quality; providing local network support for both the Sales and Marketing team in the Zones to ensure that network impacting issues are proactively resolved.
Responsibilities
Day to day management of all Zonal Network Operations & maintenance strategic partners (SPS) to deliver optimal availability and QoS:
- Ensure proactive and continuous improvement of customer experience and perception within the zone.
- Track zonal network performance across various KPIs and network availability metrics.
- Work closely with the E//MS team to develop processes that prevent or reduce network failures.
- Support periodic audits of all transmission, core, and radio networks, as well as preventive maintenance schedule audits.
- Follow up with various internal functions, managed services (MS) partners, and colo partners on all issues affecting radio network availability, quality, and customer experience.
- Drive continuous network improvement within the zone by developing improvement plans and following up with relevant network functions.
- Support the operational interface with both internal and external stakeholders, especially commercial teams, to ensure customer issues are resolved within acceptable KPIs.
- Analyze network experience by conducting weekly trend analyses of complaint volumes and types.
- Track and ensure that colo partners deliver on agreed SLAs.
- Ensure that security and community issues do not delay site closures.
- Ensure power availability for all IBS sites that have not been transferred to the tower company.
- Ensure adherence to all applicable regulatory requirements.
- Ensure that special tasks or projects required by HQ Technical are executed within the zone.
- Ensure SAQ activities are up to date, including rental renewals and lease payments, in collaboration with zonal finance.
- Track the special events calendar with ZBM and marketing functions and ensure best-in-class service delivery during special events within the zone.
- Audit and support zonal spares management to ensure the availability of both critical and non-critical spares in zonal warehouses.
- Advise on and ensure the implementation of preventive measures by MS partners and colo partners to improve network performance.
Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria (Financial):
- Direct the compilation of the annual zonal operating plan for Airtel Nigeria Networks.
- Drive the achievement of annual zonal operating plan targets and all local and group operating expenditure–saving initiatives to ensure optimization of all network investments.
- Ensure key focus on recurring operating expenditure.
Drive end-to-end process documentation and ensure compliance with processes, procedures, and policies for seamless operations across all service providers:
- Ensure all network facilities are maintained in line with global best practices.
- Establish an SLA measurement framework to ensure all service providers are accurately evaluated, rewarded, and penalized.
- Identify, document, and implement processes, procedures, and policies to continuously improve operational efficiency.
Regulatory compliance:
- Ensure all operations and maintenance activities in the zone comply with applicable regulatory requirements.
Partner Management:
- Ensure zonal service provider requirements are adequately supported by both local and central network teams.
- Ensure effective processes for managing service providers.
Qualifications
Educational Qualifications:
- Bachelor of Electrical /Electronic Engineering or Telecoms Engineering
- Master’s degree in engineering a plus
Relevant Experience & Functional / Technical Skills
- 3-5 years managerial/Supervisory experience in a GSM/mobile company
- Sound knowledge of Mobile Network O&M
- Minimum of 8 years of varied experience in operation and maintenance in the Telecom industry
Other requirements:
- Analytical and presentation skills
- Ability to innovate and deliver value to business
- Entrepreneurial disposition in decision making and managing resources
- Logical decision making abilities
- Ability to manage an outsourcing partner to effectively deliver on service level agreements
- Impeccable integrity and character
- Flexible and dedicated
- Strategic negotiation skills
- Ability to motivate and lead both internal and external partners
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline: 27th May, 2026; 23:59
