UX Researcher

We are recruiting to fill the position below:

Job Title: UX Researcher

Location: Lagos

About the role

• You’ll support our experienced researchers in uncovering the "why" behind user behaviours, helping us build products that truly make sense for people across Nigeria.
• You’ll play a vital part in our mission to bring financial happiness to everyone by ensuring our products remain simple, helpful, and relatable.
• This is a role for someone who is endlessly curious about how things work and wants to learn the craft of research from the ground up.
• As a UX researcher, you’ll be the ears of our product team.

Key Responsibilities

• Collaborate with designers and product managers to ensure research happens at every stage of the build.
• Support the team in turning raw data into easy-to-understand reports and frameworks like journey maps and personas.
• Maintain our research repository, ensuring our findings are organised and easy for the whole company to find.
• Take charge of research logistics, including finding and scheduling participants for studies.
• Help facilitate interviews and usability testing sessions, capturing the key insights that matter.
• Keep your finger on the pulse of new UX tools and methods, sharing what you learn with the wider team.
• Assist in planning and carrying out qualitative and quantitative research studies (from interviews to surveys).

What success looks like

• You become proficient in conducting foundational research sessions independently within your first 6 months.
• Research projects run smoothly because the logistics and participant recruitment are handled proactively.
• Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with.
• The research repository is kept up-to-date, making it a "source of truth" for the product team.

Qualifications

• Strong analytical thinking—you enjoy connecting the dots and finding patterns in information.
• Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms).
• A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview).
• 2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour.

Preferred qualifications:

• Previous experience in a startup or fast-paced environment.
• An interest in fintech and how digital products are changing lives in Africa.
• A background in social sciences, psychology, or design.

About you:

• You’re excited about the Nigerian market and want to discover the unique ways our users interact with money.
• You take pride in being factual and organised. You ensure your notes are accurate and your data is clean.
• You look at problems from different angles and enjoy thinking of creative ways to get answers.
• You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand.
• You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth.