Area Business Manager (Lagos)

Location: Ifako-Ijaye, Lagos
Employment Type: Full-time

Job Summary

• The Area Business Manager is responsible for driving SCALE mPower operations within an assigned region.
• This role oversees transport park onboarding, CAM recruitment and management, loan disbursement and collections, relationship management, and overall project performance for the region.
• The ideal candidate must have strong field experience, excellent people management skills, and the ability to build and maintain relationships with park leaders and loan applicants.

Responsibilities
Park & Regional Operations:

• Build and maintain strong relationships with Park Chairmen, cluster leaders, and key community stakeholders.
• Ensure accurate documentation for all parks and loan applicants.
• Onboard and manage Parks within the assigned region, ensuring full compliance with mPower operational standards.

CAM Recruitment & Management:

• Recruit, onboard, and manage CAMs (Customer Account Managers) within the region.
• Monitor daily activities of CAMs to ensure adherence to processes and high performance.
• Conduct training, app onboarding, and ensure CAMs submit all required documentation.
• Provide ongoing coaching, performance reviews, and disciplinary actions when necessary.

Loan Disbursement & Collections:

• Work closely with Finance and Collections teams to ensure smooth regional loan operations.
• Coordinate loan disbursement processes and support efficient collections across parks in the region.
• Track repayment behaviour and escalate defaults or issues promptly.

Field Monitoring & Compliance:

• Conduct field visits to verify park activities, CAM performance, and adherence to loan procedures.
• Identify operational risks, fraudulent behaviour, or documentation gaps and escalate immediately.

Reporting & Performance Management:

• Prepare and submit weekly regional performance reports to management (CAM output, loan disbursements, collections, park status).
• Monitor KPIs such as CAM productivity, loan conversion rates, repayment rates, and park coverage.

Stakeholder Engagement & Issue Resolution:

• Represent the company within the region and uphold the brand’s values and professionalism.
• Support customer relations for loan applicants within the region.
• Resolve escalations related to CAMs, loan applicants, or parks and ensure timely feedback to management.

Requirements

• 4–6 years of experience in similar field-based or regional operations roles.
• Ability to work independently with minimal supervision.
• Strong communication, negotiation, and relationship-building skills.
• Proven ability to recruit and lead CAMs or field agents.
• Excellent sales, persuasion, and stakeholder engagement skills.
• Minimum of 2 years of experience in field operations, agent management, or grassroots project execution.
• Willingness to travel frequently within the assigned region.
• People management skills and the ability to supervise diverse individuals.

Preferred Skills:

• Knowledge of field verification processes or community network structures.
• Conflict resolution and crisis management skills.
• Proficiency in using mobile apps, dashboards, and reporting tools.
• Experience working with digital lending, microfinance, or agent networks.