AFARI Travels & Tours Limited Recruitment for Travel Specialist

AFARI Travels & Tours Limited - Sustainable Travel Approach with Transforming Experiences! We are a travels & tours packaging company that is committed to providing luxury-styled travel management, consultations and tourism. Our services include tours, visa processing assistance, travel planning, accommodation, airport transfers, international money transfers, ticketing, VIP concierge & charter services.

Job Location: Lagos

Core Functions

• Stakeholder and Vendor Management: Supporting communication and relationship building with airlines, tourism boards, and vendors.
• Package Creation & Research: Designing new travel packages based on market research and current industry trends.
• Trip Execution & Logistics: Assisting in the logistics and planning and on-ground support for group tours and travel initiatives.

Functions:

• Assist with Client Bookings: Support travel consultants in booking flights, hotels, car rentals, and tours.
• Handle Travel Documentation: Prepare and organize travel documents such as itineraries, visas, and insurance papers.
• Customer Service Support: Provide prompt responses to client inquiries, complaints, and special requests.
• Coordinate with Vendors: Liaise with airlines, hotels, and tour operators for confirmations, updates, and changes.
• Assist in Visa Processing: Guide clients on visa requirements and assist in document collation.
• Post-Travel Follow-Up: Collect client feedback after trips and relay insights to improve services.
• Industry Tool Mastery: Learn and apply key booking platforms, CRM software, and other travel industry tools.
• Team Collaboration: Work closely with senior sales and travel professionals to support growth initiatives and continuous learning.
• Research, draft, and edit articles, blog posts, and news updates for publication on the company’s website.
• Assist in preparing presentations for corporate partners, airlines, and tourism boards.
• Support project planning and evaluation, and report on internship contributions.
• Work on any other task that may be assigned.

Requirements

• Current undergraduate or recent graduate in Travel & Tourism, Hospitality, or Business Administration.
• Strong interest in travel operations, tour planning, and logistics.
• Ability to assist in creating travel packages based on market research and current industry trends.
• Comfortable coordinating with airlines, tourism boards, and other vendors.
• Detail-oriented and capable of supporting trip execution, including on-ground logistics.
• Previous experience in a customer-facing role is a plus.

Monthly Milestone Bonus:
The following milestones are mandatory and consistent with our operating policies:

• Assist to generate 20 new leads and update them on the CRM Portal
• Independently manage and close at least 20 client support tickets
• Draft and publish at least 3 press releases, blog posts or articles.
• Complete and present one concise report analyzing the packages of 3 top competitor travel packages in our primary market.
• Develop 1 policy / SOP to improve our service execution and general processes