Admin Support Associate [Temporary Role]

???? Description

• Field and triage incoming support requests from admins and campaigns
• Meet assigned quality and quantity KPIs
• Educate users on product, refunds, access, permissions, and forms
• Troubleshoot issues and surface bugs with the tech team
• Escalate complex issues to manager or teams
• Monitor cross-team channels and help with requests

???? Requirements

• Up to 3 years of relevant experience
• Proven success in customer service via email and phone
• Highly detail-oriented; precise work
• Strong troubleshooter with patience and helpfulness
• Quick learner; adapts with incomplete information
• Excellent communication; adapt language for varied tech literacy

???? Benefits

• Flexible work schedules and time-off policy
• Fully paid health, dental, and vision insurance for employees and families
• Fully paid basic and AD&D life insurance; voluntary option
• Home-office setup allowance for remote employees
• Employee Assistance Program (EAP)
• Automatic 6% match on employee 401k contributions

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Help us maintain the quality of jobs posted on Empllo!

Is this position not a remote job?

Let us know!