Terminal Manager

Job Title: Terminal Manager - Passenger / Courier Operations

Locations: Lagos, Utako and Nyanya - Abuja (FCT), Owerri - Imo, Aba - Abia, Port Harcourt - Rivers, Enugu, Awka, Onitsha, and Amichi - Anambra
Employment Type: Full-time

Job Summary

• The role requires a hands-on operations leader with strong industry experience, leadership capability, and the ability to drive operational growth.
• The Terminal Manager will oversee the day-to-day operations of assigned passenger transport terminals, ensuring efficient passenger movement, effective courier handling, proper fleet dispatch, and excellent customer service.

Key Responsibilities

• Track and report terminal operational performance to management.
• Maintain terminal facilities, cleanliness, and operational efficiency.
• Identify opportunities to increase passenger traffic and courier logistics revenue.
• Supervise operational staff, including drivers, dispatchers, loaders, and customer service officers.
• Ensure compliance with transport safety regulations, operational standards, and company policies.
• Manage ticketing operations, passenger check-in, baggage handling, and cargo loading/unloading.
• Monitor and control terminal operating expenses and resources.
• Oversee daily terminal operations, including passenger services, courier logistics, vehicle dispatch, and schedule management.
• Collaborate with internal departments to ensure smooth service delivery across the transport network.
• Handle passenger concerns and ensure high levels of customer satisfaction.

Candidate Profile

• Ability to manage high-volume transport operations under pressure.
• Proven terminal operations or logistics management experience.
• Excellent leadership, communication, and organizational skills.
• BSc, HND, and OND from a recognized tertiary institution.
• Strong local market network capable of driving passenger and parcel traffic.
• Minimum of 5 years’ post-qualification experience in the passenger transport, logistics, or courier industry.
• Must be entrepreneurial in thinking and execution

Why Join This Organization?

• Opportunity to lead terminal operations and drive business growth.
• Be part of an expanding national transport network.
• Work with an industry leader.
• Attractive performance-based earning potential