Supportability Engineer 3

???? Description

• Embed customer supportability in PDLC via design reviews with R&D.
• Analyze support data and customer feedback to influence RD roadmap.
• Specify proactive product features to reduce friction and tickets.
• Coordinate Global Ops readiness with training, docs, and tooling.
• Collaborate with R&D to translate customer use cases into requirements.

???? Requirements

• 5+ years in technical support, product ops, TAM, or engineering.
• Experience with APIs and VOIP in development or support.
• Analytical skills with data tools: Splunk, DataDog, Snowflake, SQL, Tableau.
• Excellent communication and influence skills to advocate for customer needs.
• Nice to have: project management, scripting in Python/Java/Node.js, UX principles.

???? Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare and retirement savings

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